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Shipping & Returns
European Delivery Times - Items In Stock

Our average dispatch times are approximately 1 - 3 days from placing your order. However please note that UK items can take up to 10 working days before considered lost, in the postage system. This however is rare.

European Delivery Times - Items Out Of Stock & Special order Items

If you order an item that is "Out Of Stock" or available on a "Special Order", we will email you shortly after receiving your order (within a maximum of 2 days) and inform you of the expected delivery date of your order. If the expected delivery date is not suitable for you - you can cancel your order.
Delivery times for "Out Of Stock" or items on a "Special Order" are normally recieved by our customers within 3 weeks. Please understand that their are a large number of RC items we sell and it is impossable for all items to be kept in stock.

International Orders

We do ship to a number of international countries. However because of a number of fraudulent orders from the US we have taken this country off of our online ordering system. If you live in the US and do seriously want to place an order then please call or email. A number of security steps have been put in place for the US so ordering is still possible.

Shipping rates

Calculated according to the weight, value and destination of your order. If you have already added items to your Shopping Cart, you may see the shipping options available for your order in the Shipping section of your order confirmation page.

Damaged or Faulty Items

If you receive damaged goods we advise customers to call our main number on 01252 343132. When returning the item please include a cover note. Returns must be received within 14 days of receipt. If you have an item that is or appears faulty please call us for advice on 01252 343132 and we will try and resolve the problem. Faulty goods must be returned within a 28 day period with a cover note explaining the problem. We advise all customers to send parcels recorded delivery when returning items to us.

Delivery and Refund

Demon Power Products aim to despatch or refund all returns within 3 days of receiving your parcel.

Please Send all returns to.

Demon Products
Kerslands
Aldershot
Hampshire
GU12 6BN
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